Frequent Traveller Benefits

Satisfaction

Dedicated Eurostar Frequent Traveller service centre  

Your satisfaction is our priority and the dedicated team at our Eurostar Frequent Traveller service centre are there to answer all your questions about your membership or any other Eurostar travel query.

Just phone the appropriate number for expert help with any member queries.

Eurostar carte classique:  +44(0) 8448 117 117
Eurostar carte blanche:    +44(0) 8448 240 240

Your service centre is open Monday-Friday 8am-7pm, weekends 9am-5pm. Calls are charged at national rate and are monitored for quality and security purposes.

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Satisfaction

Total online account management  

Since we know the very best service is one you can access when it suits you, you can also manage your Eurostar Frequent Traveller account online to:

• View your statement - Keep track of your account activity, and watch all those points add up

• Spend your points - On Eurostar travel to any of our direct destinations or on partner rewards, go on treat yourself

• Claim missing points - Should you forget to quote your membership number when booking, you can always claim missing points online, within 3 months of travel

• Update your details - Let us know all your preferences so we can give you that extra special treatment

• View, exchange, cancel your booking - Everything you need to organise your trip at the click of a mouse - simply go to the “Manage Your Booking” section of eurostar.com

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Forewarning

Minimising disruption to your journey  

It doesn’t happen very often but, opt in for our SMS alert service, and we’ll text you if the train you’re travelling on has been cancelled. Click here to sign up for this service and read our terms and conditions.

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Ease

Pick up your e-tickets with your membership card  

When you make your booking simply choose to collect your tickets at the Eurostar terminal and you can use your membership card to pick up your tickets at our e-ticket machines.

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Perks

Commission-free currency  

Show your membership card and enjoy the convenience of buying commission-free currency at the International Currency Exchange (ICE) bureaux at St Pancras International, Ashford International, Ebbsfleet International and Paris Gare du Nord terminals.

Perks

Exclusive discounts

Do a spot of last minute shopping in St Pancras International before you board and enjoy exclusive discounts and offers. Just show your Eurostar carte blanche or carte classique at the till to get:

15% off everything in store at Foyles (not valid in conjunction with any other offers).

£5 off when you spend over £25 at Rituals (not valid in conjunction with any other offers or reduced/sale items).

A complimentary platter of six oysters when you buy any bottle of Champagne at the St Pancras Grand. Here are the terms and conditions:

• Available when you buy one full price bottle of Champagne between 16:00 and 20:00 daily
• May not be used in conjunction with any other offer
• One complimentary platter of oysters per visit

10% off any purchases at Marks & Spencer Simply Food in St Pancras International.

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Exclusive discounts - Brussels

Free menu items at Midi Station Restaurant in Brussels

Order from the à la carte at lunch or dinner and each person in your party can choose from the following complimentary items:

• Two flavoured beers (Duvel or Liefmans Cuvée Brut)

• One dessert + coffee/tea

• Half a bottle of wine

This is not combinable with other offers and excludes the Midi Station business lunch on weekdays and special promotional menus.

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Perks

Preferential rates with hotels

Perfect for business trips with a trendy twist, Eurostar Frequent Traveller members can enjoy preferential rates at the 5-star be Manos hotel.

To make your reservation and benefit from reduced rates, telephone +32 2 520 65 65 or email stay@bemanos.com and quote your Eurostar Frequent Traveller number

For the Radisson Blu Royal Hotel in Brussels call +32 2 227 31 31 or email reservations.brussels@radissonblu.com with your Eurostar™ Frequent Traveller number. Or book on radissonblu.com quoting EURSTA (Eurostar™ carte classique) or EURBLA (Eurostar™ carte blanche).

Perks

Museum Offers

British Museum
20% discount on British Museum adult membership.

Please use promotional code EURO1 when completing the form.
(Membership offer to be booked online only - valid until December 1st 2011)

As well as all these benefits, there are even more extra special privileges for Eurostar carte blanche holders:

Sanctuary

Sidestep the crowds in our exclusive business lounges

Whatever your ticket type, you can relax or catch up with work in the tranquillity of our exclusive business lounges. Sit back and enjoy the complimentary bars, swot up on current affairs with a range of newspapers and magazines and check your emails with our free wireless Internet access. You can also share the luxury with one guest on weekdays and up to four at weekend. Simply present your membership card to a member of staff when entering the lounge

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Speed

Dedicated ticket desk & express check-in

Glide through the formalities at our seamless Business Premier ticket desk and 10 minute check-in, again, regardless of the ticket you have. Simply present your Eurostar carte blanche card to a member of staff who will be only to happy to guide you through, should you wish to use this service.

Your guest is our guest. As a Eurostar carte blanche holder you can now take your guests through Business Premier check-in and into the Business Premier lounge. Simply show your membership card and you can take through one guest at a time from Monday to Friday and up to four guests at weekends.

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Priority

No more taxi queues for you

Priority taxi service
For a smooth onward journey pre-book a taxi to meet you on arrival.

Where it’s available
Pre-bookable taxis are available for arrivals at St Pancras International, Ebbsfleet International, Ashford International, Paris Gare du Nord and Brussels-Midi/Zuid.

How to book
Show your card in the Business Premier lounge (or at the information desk at Ashford International) and our staff will book you a taxi and give you a voucher. At arrivals (or at the drop-off area outside Ebbsfleet International) hand this voucher to the driver holding a card with your name.

How to pay
Pay the driver directly when you arrive at your final destination. Prices start from £25 in London and €50 in Brussels. In Paris payment is by the meter, with an extra charge of €10-15 to cover the call out and waiting time.

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Exclusivity

Invitations to enjoy the finer things in life

Eurostar™ carte blanche can keep their eyes peeled for newsletters offering the chance to attend sporting fixtures, cultural events and plenty more.

Don’t forget to opt in to receive our email communications, so we can invite you to join us at our events! To change your communication preferences click here

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Exclusivity

Access to Railteam Lounges

Eurostar carte blanche holders are able to access any of the exclusive lounges within the Railteam network when the first leg of their of their journey is within the Railteam network.

Benefits include free refreshments, newspapers and magazines, power outlets to connect your mobile equipment, internet access, reception areas with well-trained staff to answer your queries and areas to relax.

Just show your valid Eurostar carte blanche membership card to gain access. For details visit www.railteam.eu.

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