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Customer Care

Unsure about something?

In this section you’ll find answers to some of the most frequently asked questions: everything from how much luggage you can take to whether you’re allowed to carry Christmas crackers on board our trains.

What’s more we’ve also listed our contact details so if you can’t find the answer to your question on line feel free to give us a call or drop us an email.
Questions & Answers
Questions & Answers

We get asked all sorts of questions so there’s a good chance you’ll find your answer in our Q&A section.

Email Us
Email Us

Still can’t find what you’re looking for? Click here to find out how to contact just the right person.

Service Disruptions
Service Disruptions

Unfortunately we do experience disruptions. Find out if your journey is likely to be affected.

Traveller Care
Traveller Care

After-travel feedback, comments and all about Eurostar's compensation policy.

Special Assitance
Special Assistance

Find out what we offer to travellers with special requirements.

Telephone Bookings

To make a booking over the phone please call us on 08432 186 186

Opening hours

8am to 7pm Monday to Friday

9am to 5pm Saturday

9am to 5pm Sunday & UK Bank Holidays

Timetables

Where can you go and how quickly.