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Customer Care

In this area of the website we offer extensive Customer Care support designed to help you make the most of Eurostar high-speed services.

Find answers to the most frequently asked questions about all aspects of our terminals, trains, routes, fares - and more. 

Find out the appropriate contact details for email and phone queries regarding online bookings, Frequent Traveller, arrivals, baggage and all other operational matters.

Questions & Answers
Questions & Answers

Just in case you wanted to know about anything we haven't covered in the sections above, we've put together a list of the questions we're most frequently asked. In the unlikely event that you still can't find what you're looking for, we've added a way of contacting us.

Email Us
Email Us

If you’ve got a question about Eurostar services, the chances are we’ve already got the answers in our comprehensive new Questions and Answers pages. In the unlikely event we don’t, please email us with your query, using the request form, and we’ll get back to you as soon as possible.

Accessibility
Accessibility

Eurostar recognises the importance of providing a website that is accessible to all user groups, including the disabled.

Service Disruptions
Service Disruptions

For the latest Eurostar service information.

Telephone Bookings

To make a booking over the phone please call us on 08705 186 186

Opening hours

8am to 9pm Monday to Friday

8am to 8pm Saturday

9am to 5pm Sunday & UK Bank Holidays


Please note a £5 booking fee applies to all phone bookings.

Timetables

Where can you go and how quickly.

Destinations

These are our core destinations – we can take you to the heart of every single one.