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Customer Care
Unsure about something?
In this section you’ll find answers to some of the most frequently asked questions: everything from how much luggage you can take to whether you’re allowed to carry Christmas crackers on board our trains.
What’s more we’ve also listed our contact details so if you can’t find the answer to your question on line feel free to give us a call or drop us an email.
In this section you’ll find answers to some of the most frequently asked questions: everything from how much luggage you can take to whether you’re allowed to carry Christmas crackers on board our trains.
What’s more we’ve also listed our contact details so if you can’t find the answer to your question on line feel free to give us a call or drop us an email.
Questions & Answers
We get asked all sorts of questions so there’s a good chance you’ll find your answer in our Q&A section.
Email Us
Still can’t find what you’re looking for? Click here to find out how to contact just the right person.
Service Disruptions
Unfortunately we do experience disruptions. Find out if your journey is likely to be affected.
Traveller Care
After-travel feedback, comments and all about Eurostar's compensation policy.
Special Assistance
Find out what we offer to travellers with special requirements.
Telephone Bookings
To make a booking over the phone please call us on 08432 186 186
Opening hours
8am to 7pm Monday to Friday
9am to 5pm Saturday
9am to 5pm Sunday & UK Bank Holidays
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