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Paper Vouchers Terms & Conditions

Eurostar Paper Vouchers may only be used in accordance with these terms and conditions.

They may be used as full or part payment against the cost of:
  • any Eurostar ticket purchased at the locations shown below; and/or
  • goods purchased at Eurostar outlets (for a list of these outlets visit Eurostar.com or call the Eurostar Contact Centre as shown below).
Eurostar Paper Vouchers are not redeemable against hotel bookings or other destination services (including, but not limited to, car hire, travel insurance, attraction passes and sightseeing tours).

It may only be redeemed in the U.K, in person, at the following locations:
  • Waterloo International Ticket Office
  • Ashford International Ticket Office
or by phone through Eurostar’s Contact Centre on 08705 186186*.
Eurostar Paper Vouchers are not refundable or exchangeable for any form of cash or credit alternative other than described above.
They will not be accepted if it has been damaged, defaced or spoiled or has been tampered with or altered in any way.
Eurostar (U.K.) Ltd shall not be liable to any person in the event of a Eurostar Paper Voucher being stolen, damaged or lost, regardless of whether it has been used.
Conditions of Carriage and fare terms apply for travel on Eurostar. Eurostar tickets are subject to availability, which may be limited.

*Calls charged at national rates. Please note that no booking fee applies for customer paying with Eurostar gift vouchers.