International Operations

The overall responsibility for the safe and punctual delivery of Eurostar’s train service is with the International Operations team.

The Operations team is headed up by the International Operations Director and split into four main functions:

UK Operations Team - comprises of the train driving activity both in terms of direct line management and in the setting of standards and compliance with statutory regulations, day to day delivery of the train service through Eurostar Control and the provision of train crew resources, development of the various operating rule books and publications and the provision of French language training within the company.

Performance and Planning Team - deals with timetable development and special trains, crew diagramming,  working closely with infrastructure providers in managing and reducing causes of delays, management of the performance regimes and certain contractual items with our infrastructure providers.  Works closely with Eurostar’s Commercial and Customer Service teams in turning business aspirations into robust service delivery.

International Operations Team - are based in Lille and manage relationships with our partner railways on the Continent including areas of timetable development and the monitoring of train performance and fleet provision.  Operates the central Eurostar Control in Lille (COE) and overseeing various three railways working groups.

International Safety REX Team - manage the investigation process, gathering of information and recommendations, of operational incidents involving Eurostar services in any of the three countries.