Benefits
As a Eurostar Frequent Traveller member, not only do you earn points to spend on exciting rewards. The more you travel, the more service privileges you enjoy. Learn more about all your exclusive benefits below:
Eurostar Frequent Traveller benefits
- Dedicated Eurostar Frequent Traveller service centre
- Total online account management
- SMS alert service
- E-tickets collection with your membership card
- Commission-free currency
- Exclusive discounts
- Preferential rates with Avis
- Preferential rates with hotels
Additional benefits for Eurostar carte blanche holders
As a Eurostar carte blanche holder you can enjoy all the above benefits and even more… 
Satisfaction
Dedicated Eurostar Frequent Traveller service centre
Your satisfaction is our priority and the dedicated team at our Eurostar Frequent Traveller service centre are there to answer all your questions about your membership or any other Eurostar travel query.
Just phone the appropriate number for expert help with any member queries.
Eurostar carte classique: +44(0) 8705 104 105
Eurostar carte blanche: +44(0) 8700 60 23 23
Your service centre is open Monday-Friday 8am-8pm, weekends 9am-5pm. Calls are charged at national rate and are monitored for quality and security purposes.
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Satisfaction
Total online account management
Since we know the very best service is one you can access when it suits you, you can also manage your Eurostar Frequent Traveller account online to:
• View your statement - Keep track of your account activity, and watch all those points add up
• Spend your points - On Eurostar travel to any of our direct destinations or on partner rewards, go on treat yourself
• Claim missing points - Should you forget to quote your membership number when booking, you can always claim missing points online, within 3 months of travel
• Update your details - Let us know all your preferences so we can give you that extra special treatment
• View, exchange, cancel your booking - Everything you need to organise your trip at the click of a mouse - simply go to the “Manage Your Booking” section of eurostar.com
• As a Eurostar carte blanche holder, you can also choose your preferred seat when you make your booking online, regardless of which class of service you’re travelling in.
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Forewarning
Minimising disruption to your journey
It doesn’t happen very often but, opt in for our SMS alert service, and we’ll text you if the train you’re travelling on has been cancelled. Click here to sign up for this service and read our terms and conditions.
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Ease
Pick up your e-tickets with your membership card
When you make your booking, simply choose to collect your tickets at the Eurostar terminals and you can use your membership card to pick up your tickets at our e-ticket machines in Paris and London*.
* Service available soon from Eurostar E-Ticket machines.
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Perks
Commission-free currency
Show your membership card and enjoy the convenience of buying commission-free currency at the International Currency Exchange (ICE) bureaux at St Pancras International, Ashford International, Ebbsfleet International and Paris Gare du Nord terminals.
Perks
Exclusive discounts
If you need to do some last minute shopping at St Pancras International before you board, you can enjoy exclusive discounts:
- All of our Eurostar Frequent Travellers can claim 10% off any purchases at Marks & Spencer and Marks & Spencer Simply Food within St Pancras International.
- Receive a free coffee with every crêpe purchased at Crêpeaffaire.
- Receive a free coffee if you spend over £1.50 at salad bar Chop’d.
- Receive 20% off at Camden food co.
To claim any of the above discounts, simply present your membership card at the till.
Perks
Preferential rates with Avis
Once you have arrived at your destination, complete your seamless get away by taking advantage of exclusive discounts with our car partner Avis. Quote the Eurostar Frequent Traveller discount number when booking – AWD X131700 – and present your membership card when you pick up your vehicle.
Perks
Preferential rates with hotels
Perfect for business trips with a trendy twist, Eurostar Frequent Traveller members can enjoy preferential rates at the 5-star be Manos hotel.
To make your reservation and benefit from reduced rates, telephone +32 2 520 65 65 or email stay@bemanos.com and quote your Eurostar Frequent Traveller number
As well as all these benefits, there are even more extra special privileges for Eurostar carte blanche holders:
Sanctuary
Sidestep the crowds in our exclusive business lounges
Whatever your ticket type, you can relax or catch up with work in the tranquillity of our exclusive business lounges. Sit back and enjoy the complimentary bars, swot up on current affairs with a range of newspapers and magazines and check your emails with our free wireless Internet access. You can also share the luxury with one guest on weekdays and up to four at weekend. Simply present your membership card to a member of staff when entering the lounge
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Speed
Dedicated ticket desk & express check-in
Glide through the formalities at our seamless Business Premier ticket desk and 10 minute check-in, again, regardless of the ticket you have. Simply present your Eurostar carte blanche card to a member of staff who will be only to happy to guide you through, should you wish to use this service.
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Priority
No more taxi queues for you
Take advantage of our pre-bookable car service for arrival at St Pancras International, Brussels-Midi/Zuid, Ebbsfleet International, Ashford International and Paris Gare du Nord and count on a smooth onward journey to your final destination.
Pop into the business lounges or stop off at the Information desk at Ashford, flash your card to a member of staff and they will happily hand you the appropriate voucher to hand to your driver when you arrive at your destination.
The driver will greet you with a name card at arrivals, or outside at the drop-off area at Ebbsfleet International.
Payment is according to the zone you are travelling to. Click here to see an idea of charges.
As part of this service, members will be contacted directly from the driver by SMS, detailing the location and registration number of the vehicle. We also help our travellers lower their impact on the environment as our supplier uses hybrid cars and will double offset any CO2 emissions from a journey with them.
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Priority
Free parking in Ashford and Brussels
Park your car, with our compliments, for up to four days at Ashford International and for one day at QPark Brussels-Midi.
- At Ashford International
Flash your Eurostar carte blanche card at the Eurostar ticket desk to receive a free exit pass or to apply for a free annual pass. Parking is free for 4 days with normal car parking charges to apply thereafter.
- At Brussels Midi/Zuid
Enter Q-Park via the Rue de France or the Tour du Midi entrances. Head to Eurostar parking on Level-4. On return, present your ticket and Eurostar carte blanche card at the desk on Level-1. Parking is free for 1 day only with normal car parking charges to apply thereafter.
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Exclusivity
Invitations to enjoy the finer things in life
As an exclusive Eurostar carte blanche holder we want to treat you to the best, that’s why we give you the opportunity to attend some of the most prestigious and sought-after sporting and cultural events of the year.
Don’t forget to opt in to receive our email communications, so we can invite you to join us at our events! To change your communication preferences click here
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Exclusivity
Access to Railteam Lounges
Eurostar carte blanche holders are able to access any of the exclusive lounges within the Railteam network when the first leg of their of their journey is within the Railteam network.
Benefits include free refreshments, newspapers and magazines, power outlets to connect your mobile equipment, internet access, reception areas with well-trained staff to answer your queries and areas to relax.
Just show your valid Eurostar carte blanche membership card to gain access. For details visit www.railteam.eu.
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