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Customer Care
Customer Care
In this area of the website we offer extensive Customer Care support designed to help you make the most of Eurostar high-speed services. Find answers to the most frequently asked questions about all aspects of our terminals, trains, routes, fares - and more. Get all the latest news on service status including delays, if any. Find out the appropriate contact details for email and phone queries regarding online bookings, Frequent Traveller, arrivals, baggage and all other operational matters.
Service Disruptions
For the latest Eurostar service information.
Questions & Answers
Just in case you wanted to know about anything we haven't covered in the sections above, we've put together a list of the questions we're most frequently asked. In the unlikely event that you still can't find what you're looking for, we've added a way of contacting us.
Accessibility
Eurostar recognises the importance of providing a website that is accessible to all user groups, including the disabled.
Email Us
If you’ve got a question about Eurostar services, the chances are we’ve already got the answers in our comprehensive new Questions and Answers pages. In the unlikely event we don’t, please email us with your query, using the request form, and we’ll get back to you as soon as possible.
Telephone Bookings
To make a booking over the phone please call us on 08705 186 186Opening hours
8am to 9pm Monday to Friday
8am to 8pm Saturday
9am to 5pm Sunday & UK Bank Holidays
Please note a £5 booking fee applies to all phone bookings.
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