Frequent Traveller Benefits
As a Eurostar Frequent Traveller member, not only do you earn points to spend on exciting rewards. The more you travel, the more service privileges you enjoy. Learn more about all your exclusive benefits below:
Eurostar Frequent Traveller benefits
Whether you’re a Eurostar carte classique or Eurostar carte blanche holder, you can enjoy any of these benefits:- Dedicated Eurostar Frequent Traveller service centre
- Total online account management
- SMS alert service
- E-ticket collection with your membership card
- Commission-free currency and retail therapy
- Preferential rates with hotels
Additional benefits for Eurostar carte blanche holders
As a Eurostar carte blanche holder you can enjoy all the above benefits and even more…
Dedicated Eurostar Frequent Traveller service centre
Your satisfaction is our priority and the dedicated team at our Eurostar Frequent Traveller service centre are there to answer all your questions about your membership or any other Eurostar travel query.Just phone the appropriate number for expert help with any member queries:
Eurostar carte classique: +32(0)2 402 24 30*
Eurostar carte blanche: +32(0)2 400 67 30*
*Open: Monday-Friday 9am-8pm (8am-7pm for members calling from United Kingdom), weekend 10am-6pm (9am-5pm for members calling from United Kingdom). Calls charged at national rate and monitored for quality and security purposes.
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Total online account management
Since we know the very best service is one you can access when it suits you, you can set up and manage your Eurostar Frequent Traveller account online to:
• View your statement
• Update your details
• Claim missing points
• Spend your points on Eurostar travel or partner rewards
• View, exchange, cancel your booking
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SMS alert service
It doesn’t happen very often but, opt in for our SMS alert service, and we’ll text you if your train has been cancelled.
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Pick up your e-tickets with your membership card
When you make your booking simply choose to collect your tickets at the Eurostar terminal and you can use your membership card to pick up your tickets at our e-ticket machines.
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Commission-free currency and retail therapy
Enjoy the convenience of buying commission-free currency from our stations in London, Ashford or Paris.
And if you need to do some last minute shopping before you board, you can enjoy exclusive discounts at selected stores in our stations.
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Preferential rates with hotels
Eurostar Frequent Traveller members can enjoy preferential rates at the 4-star be Manos hotel and the 5-star Radisson Blu Royal hotel in Brussels.
Family and friends
As a Eurostar Frequent Traveller member, you can use your points to spoil someone you love. Treat them to a special trip on Eurostar or maybe shopping vouchers for top stores, luxury gifts and other exciting rewards - that will put you in the good books!
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As well as all these benefits, there are even more extra special privileges for Eurostar carte blanche holders:
Access to our business lounges
Whatever your ticket type, you can relax or catch up with work in the tranquillity of our exclusive business lounges. Sit back and enjoy the complimentary bars, swot up on current affairs with a range of newspapers and magazines and check your emails with our free wireless Internet access. You can also share the luxury with one guest on weekdays and up to four at weekends.
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Dedicated ticket desk & express check-in
Glide through the formalities at our seamless Business Premier priority ticket desk and 10 minute check-in, again, regardless of the ticket you have.
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Dedicated taxi service
Take advantage of our pre-booking taxi service on arrival at St Pancras International, Brussels-Midi/Zuid and Paris Gare du Nord and count on a smooth onward journey to your final destination.
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Invitations to enjoy the finer things in life
Eurostar™ carte blanche can keep their eyes peeled for newsletters offering the chance to attend sporting fixtures, cultural events and plenty more.
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Exclusivity
Access to Railteam Lounges
Eurostar carte blanche holders are able to access any of the exclusive lounges within the Railteam network when the first leg of their of their journey is within the Railteam network.
Benefits include free refreshments, newspapers and magazines, power outlets to connect your mobile equipment, internet access, reception areas with well-trained staff to answer your queries and areas to relax.
Just show your valid Eurostar carte blanche membership card to gain access. For details visit www.railteam.eu.
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Apply now
Join Eurostar Frequent Traveller now and start earning points with your next trip.
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