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Eurostar Frequent Traveller - the benefits are clear!

Reap the benefits

As a Eurostar Frequent Traveller member, not only do you earn points to spend on exciting rewards. The more you travel, the more service privileges you enjoy. Learn more about all your exclusive benefits below:

Additional benefits for Eurostar carte blanche holders

   As a Eurostar carte blanche holder you can enjoy all the above benefits and even more…

Dedicated Eurostar Frequent Traveller service centre

Your satisfaction is our priority and the dedicated team at our Eurostar Frequent Traveller service centre are there to answer all your questions about your membership or any other Eurostar travel query.

Just phone the appropriate number for expert help with any member queries:

Eurostar carte classique:  +32(0)2 402 24 30*
Eurostar carte blanche:    +32(0)2 400 67 30*

*Open: Monday-Friday 9am-8pm (8am-7pm for members calling from United Kingdom), weekend 10am-6pm (9am-5pm for members calling from United Kingdom). Calls charged at national rate and monitored for quality and security purposes.

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Total online account management

Since we know the very best service is one you can access when it suits you, you can set up and manage your Eurostar Frequent Traveller account online to:

• View your statement
• Update your details
• Claim missing points
• Spend your points on Eurostar travel or partner rewards
• View, exchange, cancel your booking
• As a Eurostar carte blanche holder, you can also choose and your preferred seat when you
  make your booking online, regardless of which class of service you’re travelling in.

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SMS alert service

It doesn’t happen very often but, opt in for our SMS alert service, and we’ll text you if your train has been cancelled.

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Pick up your e-tickets with membership card

When you make your booking simply choose to collect your tickets at the Eurostar terminal and you can use your membership card to pick up your tickets at our e-ticket machines in Paris and London.

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Commission-free currency and retail therapy

Enjoy the convenience of buying commission-free currency from our stations in London, Ashford or Paris.

And if you need to do some last minute shopping before you board, you can enjoy exclusive discounts at selected stores in our stations.

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Preferential rates with Avis

Just show your membership card to enjoy preferential rates when renting a car with Avis in the UK, France or Belgium..

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Preferential rates with hotels

Perfect for business trips with a trendy twist, Eurostar Frequent Traveller members can enjoy preferential rates at the 5-star be Manos hotel.

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Family and friends

As a Eurostar Frequent Traveller member, you can use your points to spoil someone you love. Treat them to a special trip on Eurostar or maybe shopping vouchers for top stores, luxury gifts and other exciting rewards - that will put you in the good books!

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As well as all these benefits, there are even more extra special privileges for Eurostar carte blanche holders:


Access to our business lounges

Whatever your ticket type, you can relax or catch up with work in the tranquillity of our exclusive business lounges. Sit back and enjoy the complimentary bars, swot up on current affairs with a range of newspapers and magazines and check your emails with our free wireless Internet access. You can also share the luxury with one guest on weekdays and up to four at weekends.

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Dedicated ticket desk & express check-in

Glide through the formalities at our seamless Business Premier priority ticket desk and 10 minute check-in, again, regardless of the ticket you have.


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Dedicated taxi service

Take advantage of our pre-booking taxi service on arrival at St Pancras International, Brussels-Midi/Zuid and Paris Gare du Nord and count on a smooth onward journey to your final destination.

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Invitations to enjoy the finer things in life

We want to treat Eurostar carte blanche holders the best - that’s why we give them the opportunity to attend some of the most prestigious and sought-after events of the year, from top sporting events to sneak previews of our amazing new stations at St Pancras International and Ebbsfleet International.

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Join Eurostar Frequent Traveller now and start earning points with your next trip.

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