Customer Care
In this area of the website we offer extensive Customer Care support designed to help you make the most of Eurostar high-speed services.
Find answers to the most frequently asked questions about all aspects of our terminals, trains, routes, fares - and more.
Find out the appropriate contact details for email and phone queries regarding online bookings, Frequent Traveller, arrivals, baggage and all other operational matters.
For the latest Eurostar service information
If you’ve got a question about Eurostar services, the chances are we’ve already got the answers in our comprehensive new Questions and Answers pages. In the unlikely event we don’t, please email us with your query, using the request form, and we’ll get back to you as soon as possible.
Just in case you wanted to know about anything we haven't covered in the sections above, we've put together a list of the questions we're most frequently asked. In the unlikely event that you still can't find what you're looking for, we've added a way of contacting us.
Eurostar recognises the importance of providing a website that is accessible to all user groups, including the disabled.
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