Eurostar Ticket Policy
Eurostar has announced the following policy for travellers holding tickets for travel Thursday 7th July 2005 - Sunday 10th July 2005.
Eurostar will refund or exchange all tickets for travel after 10am BST and before Midnight BST on Thursday 7th July 2005 should passengers who did not travel wish to get their money back or re-book.
From Friday 8th July 2005, any traveller wishing to exchange tickets, for travel anytime upto Midnight (London time) on Sunday 10th July 2005, can re-book for travel on the same route in the same class of travel upto a year from 7th July 2005. Tickets are subject to availability.
Travellers are advised to check-in as normal for all Eurostar services.
How can I rebook?
Travellers can re-book their tickets, subject to availability, through the relevant contact point by country of purchase below:
Uk - 08705 186186
France - please go to the Eurostar Ticket Desk at either Paris Gare du Nord or Lille Belgium - please contact your initial point of sale or call +32 (0)2 528 28 28 All other countries - please contact the agent or centre where you purchased your ticket. If you are currently in Europe please call +44 (0)1777 777877
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Media Contacts
For all media enquiries please contact 020 7843 5500 or email press.office@eurostar.com.
For urgent media enquiries outside office hours please call 07623 545 021 to send a message to the on-call press officer.
For customer and other enquiries, please visit our Customer Care section.
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